Contact Us
This page explains how to get in touch with the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino, a regulator or a support organisation. We cover new casinos not on GamStop and the offers, terms and restrictions attached to them, so most messages we receive fall into one of a few predictable categories. Knowing which one yours is will get you a useful answer faster.
We are a research and comparison publisher, not a gambling operator. We do not hold accounts, take deposits, process withdrawals, issue bonuses or settle bets. Nothing sent to us reaches a casino's customer service desk.
What to send us — and what to send elsewhere
| Your question | Where it should go |
|---|---|
| A factual error, outdated bonus term or broken detail on one of our pages | Us — this is exactly what we want to hear about |
| A new casino not on GamStop you think we should research | Us — include the site name and why it stands out |
| Your account is locked, verification is stuck, or a withdrawal has not arrived | The casino's own support team first, then its licensing authority or listed dispute service |
| A bonus was removed or winnings were voided | The operator's complaints procedure, in writing, quoting the specific term |
| You want to be blocked from gambling sites | GAMSTOP for GB-licensed sites, plus blocking software and bank gambling blocks |
| You are struggling with gambling and want to talk to someone | The National Gambling Helpline on 0808 8020 133, free and open 24 hours, run by GamCare |
| Commercial or partnership enquiries | Us — but read the independence section below first |
How our commercial relationships work
Some links on scottishdevelopers.com are affiliate links. If you open an account through one, the publisher may earn a commission at no extra cost to you. That arrangement funds the research; it does not decide the order of our lists or the ratings we give. We say no to operators whose terms we cannot verify, and we keep at least one genuine drawback in every write-up, including for the sites at the top. If you believe a ranking looks bought, tell us and quote the page.
Contacting the casinos themselves
Most reader problems are account problems, and only the operator can resolve those. The three sites below sit at the top of our current list of new casinos not on GamStop, so they generate the most correspondence. Use them as a guide to how support tends to work at offshore operators.
Betmica — the one readers ask about most
Betmica is our highest-rated entry (editorial rating 10.0) largely because of the breadth of its slots floor and a headline welcome offer of 570% up to £5,700 plus 270 free spins. That figure is the maximum across a staged package, not a single match on one deposit, and it carries wagering requirements, a maximum bet while bonus funds are active and an expiry window — read those before you opt in. Limitation: an offer that large is the hardest kind to clear, and readers who deposit small amounts will rarely see anything close to the advertised ceiling. Contact them through the live chat in the account area for anything time-sensitive; use email when you need a written record, which you will if a dispute follows.
Kikibet — strong free-spin volume, heavier terms
Kikibet (9.9) earns its place on spin volume: 350% up to £5,555 and 300 free spins, with the spins usually released in daily tranches on named slots rather than all at once. That structure suits players who log in regularly and frustrates those who do not, because unclaimed tranches expire. Limitation: the spin restriction to specific titles narrows your choice, and free-spin winnings are often capped separately from the cash bonus. Support questions about which slots qualify are best asked before you deposit, not after.
Betninja — a simpler package to understand
Betninja (9.9) is the one we point readers to when the headline maths elsewhere feels opaque. Its £1,000 bonus and 100 free spins for new players is a flatter, more legible offer, and the GBP framing means UK readers are less likely to be caught by conversion. Limitation: a smaller headline means a smaller ceiling, and it is not the site to pick if you were drawn here by the biggest numbers on the page. Check the minimum qualifying deposit and the cashout limit on bonus winnings before claiming.
Comparing the top listings at a glance
| Casino | Editorial rating | Headline welcome offer | Currency shown |
|---|---|---|---|
| Betmica | 10.0 | 570% up to £5,700 + 270 free spins | GBP |
| Kikibet | 9.9 | 350% up to £5,555 + 300 free spins | GBP |
| Betninja | 9.9 | £1,000 bonus + 100 free spins | GBP |
| WinnerIsland | 9.9 | Up to €1,000 + 100 free spins | EUR |
| Zombillion | 9.8 | 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 9.8 | 600% up to €10,000 slots package | EUR |
| Nightluck | 9.6 | 805%, €6,400 + 280 free spins | EUR |
| CoinPoker | 9.6 | 150% up to $2,000 | USD |
| Rivo | 9.6 | 1000% up to €10,000 + 25% cashback | EUR |
| Daytonaspin | 9.6 | 255% up to £4,500 + 255 free spins | GBP |
Ratings are our own editorial scores, not customer review averages. Where an offer is quoted in euros or dollars, a UK reader depositing in pounds should expect currency conversion somewhere in the chain — either at the casino or at their bank. Full write-ups sit on our main non GamStop casino rankings.
Money questions we are asked most
We cannot see your account, but these are the recurring themes, and the answers apply broadly across offshore sites.
- What it costs to take part. Minimum deposits at sites in this bracket typically start in the £10–£20 range. A bonus is not free money: every percentage-match offer requires you to risk your own deposit first.
- How you pay in. Debit cards, bank transfer, e-wallets and cryptocurrency are the usual routes. PayPal is rarely available at casinos outside the Great Britain licensing system — verify it on the cashier page rather than assuming. Paysafecard-style vouchers appear at some sites but not all.
- Fees and conversion. Operators may charge nothing while your bank or card issuer applies a cash-advance or non-sterling fee. If the casino holds your balance in euros, you pay a spread twice: in and out.
- How you get paid. Withdrawals normally return to the method you deposited with. Expect a review period before funds are released, plus weekly or monthly withdrawal caps and, on bonus winnings, a separate cashout limit that can be far below what the bonus headline suggests.
- Verification. KYC — photo ID, proof of address, sometimes proof of payment method — is standard and usually triggered at first withdrawal. Larger or irregular amounts can bring source-of-funds checks. Upload documents early; it is the single biggest cause of the delays readers write to us about.
What these sites actually offer
When you write to us asking whether a particular game type is available, this is the shape of the catalogue at most of the operators listed above:
- Slots — the bulk of the library, spanning low-volatility, frequent-payout titles and high-volatility games with long dry spells. Published RTP figures are worth checking, as the same slot can ship at different RTP settings.
- Progressive jackpots — pooled prizes that grow until they drop, usually with a minimum stake to qualify.
- Table games — blackjack, roulette and baccarat in software form, typically contributing far less than slots towards wagering requirements, sometimes nothing at all.
- Live dealer rooms — real croupiers streamed in real time, with table limits from a pound or two up to high-roller levels.
- Mobile play — most of these sites run in a phone browser rather than a dedicated app.
The sportsbook side
Several operators on our list run a sportsbook alongside the casino, and CoinPoker's proposition is built around poker rather than reels. Where a sportsbook exists, expect pre-match and in-play markets, accumulators, bet builders, cash-out and esports, often on a shared wallet with the casino. The terms differ from casino promotions: sports free bets usually carry minimum qualifying odds — 1.50 or 2.00 in decimal terms is common — the stake is not returned with winnings, and casino wagering requirements do not transfer across. If you contact us about a sports promotion, tell us which wallet the funds sat in, because that usually explains the outcome.
Legal standing, eligibility and what it means for you
You must be 18 or over. The casinos covered here are not licensed by the UK Gambling Commission; they hold overseas licences, commonly from Curaçao or similar jurisdictions. That distinction matters and is the reason we cannot chase complaints on your behalf.
- GAMSTOP is the free self-exclusion scheme covering operators licensed to serve Great Britain. Sites outside that licensing regime are not connected to it, so a GAMSTOP registration will not stop you opening an account with them.
- A casino accepting British customers is not the same as a casino being authorised to serve them. Treat marketing language carefully.
- UKGC consumer protections — including the Commission's complaints framework and the alternative dispute resolution providers it approves — do not extend to overseas-licensed sites. Your recourse is the operator's own procedure and then its licensing authority.
- If you are currently self-excluded, the responsible step is to keep that exclusion intact. Blocking software and bank-level gambling blocks add a layer that account-level exclusion alone does not.
Our responsible gambling guidance sets out deposit and loss limits, exclusion periods and where to find help. The site terms explain the limits of what we publish, and who we are covers the editorial team and method.
How we research before we list anything
- We check the licence claimed on the site and whether it is verifiable at source.
- We read the bonus terms in full — wagering multiple, game contribution, maximum bet, expiry and cashout cap — not the banner.
- We record the payment methods and currencies shown to a UK visitor, rather than assuming sterling support.
- We look at withdrawal limits and stated processing times, and flag where they are vague.
- We review the complaints and self-exclusion tools the operator provides.
We research and verify; we do not claim to have deposited or withdrawn at these sites. Findings are current as of Sep 23, 2026 and terms change without notice, which is another good reason to write to us when you spot a discrepancy.
Getting a useful reply
Include the page URL, the casino name, the exact wording you are querying and a date. If it concerns an offer, quote the term as it appeared to you. We read everything, we correct errors promptly, and we will tell you plainly when a question is outside what a comparison site can answer. If your message is about money you have lost or cannot control, please contact GamCare's National Gambling Helpline on 0808 8020 133 before you contact us — that is the more useful call.